Returns & Exchanges
We want you to love what you get from Reclaimed & Co. Because we sell one-of-a-kind secondhand and vintage pieces, our return policy is designed to be fair to both you and the integrity of our inventory.
Our Policy
- Returns accepted within 14 days of delivery for store credit or exchange
- Items must be in the same condition as received — unworn, unwashed, and unaltered
- Final sale items (marked as such) are not eligible for return or exchange
- We do not offer cash refunds, but store credit never expires
How to Start a Return
- Email us at reclaimedillinois@gmail.com within 14 days of receiving your order
- Include your order number and reason for return
- We’ll respond within 1–2 business days with return instructions
- Ship the item back using a trackable method — return shipping is the customer’s responsibility
- Once received and inspected, we’ll issue your store credit within 3 business days
Exchanges
Because every piece in our inventory is one-of-a-kind, direct exchanges aren’t always possible. If you’d like to exchange an item, we recommend returning it for store credit and using that credit toward a new purchase.
Damaged or Incorrect Items
If you received an item that was damaged in transit or different from what was described, please contact us within 7 days of delivery and we’ll make it right — no questions asked.
Questions?
Reach out anytime at reclaimedillinois@gmail.com and we’ll get back to you within 1–2 business days.
